We’re excited to introduce one of our most requested features in Hipporello's Service Desk: the Dashboard. With the new Dashboard, you can build a reporting space to easily get insights about your service desk performance.
It gives you the most important service desk performance insights by default (see sample insights list below) and it also allows you to create new widgets to view any custom insights.
The Dashboard comes with a set of ten widgets that will automatically start giving you insights the moment you get tickets and have data. This means you now have a single place to add the widgets and track performance in real time.
Why We Built the Dashboard for Performance Reporting
When we spoke with teams, one theme came up frequently was that reporting takes too much time. Managers wanted a quicker way to see what’s happening, support leads needed a clear view of team workload, and teammates wanted to share updates without creating yet another document.
That’s why we built Dashboard. It brings together your most important metrics in one customizable view, so you can focus on making decisions rather than chasing numbers.
Key Features of the Customizable Dashboard
Dashboard gives you the flexibility to track different areas of performance in one single view. You can add donut charts, tables, or trend lines to follow the flow of tickets, see the number of open tickets, or watch agent workload. By filtering the data as you need, you can easily focus on the data that matters most. Check out the video below for everything you need to know about the new reporting Dashboard in a nutshell.
Another bonus is that you can see insights on many different performance areas of your service desk. For example, you can keep some widgets dedicated to incoming tickets and another focused on customer satisfaction scores. Each one is easy to share with colleagues, either through a snapshot export or direct access to the admin panel of Hipporello's Service Desk.
Popular Dashboard Widgets for Service Desk Reporting
To help you get started without hassle, the default Dashboard features core performance metrics, including:
Tickets created over time
The number of unassigned tickets
Average first response time
Time to resolution
Open tickets by status
Customer satisfaction (CSAT) trends
Open tickets by agent
Reopened ticket count
These widgets make performance easy to understand at a glance. Combine them to see both the big picture and the details.
How to Start Using Hipporello' Dashboard in Minutes
You don’t need to start from scratch. Your Dashboard comes preloaded with 10 key widgets to give you instant insights about your service desk performance. You can edit or delete preloaded widgets any time. If you need some other insights, you can easily customize your dashboard.
Open the Dashboard tab from the main menu on the lefthand side, click Add widget, and choose a chart or counter to add more data points.
You can drag widgets to reorder them or filter the data to a date range. The default 10 widgets already cover the most important performance metrics, and you can add more once you see what’s most useful to your team.
Export Your Dashboard as a PDF
Once your Dashboard is set up the way you like, you can export it as a PDF file in just one click. This makes it simple to share performance insights with your team, include them in weekly reports, or present clear data to your stakeholders.
This functionality makes it possible for you to get a clean, professional report ready to use right away instead of copying numbers into spreadsheets.
Start Using Dashboard for Trello, Asana and Notion Service Desk Today
Your new Dashboard is already waiting for you to try if you haven't done so yet. Head over to the admin panel, open Dashboard on the lefthand side menu, and see your first insights. Add your first custom widget to see other insights. This allows you to get insights in minutes. Got feedback? Chat with us through the chat operator on this page.
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